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Info and Articles
- Read our Squidoo blog on The Good, theBad, and the Ugly!
- Building your own cabinets.
- The art of cabinet refacing.
How long do I need to wait for a confirmation on Custom products?
Will you sell to me as a homeowner? If so, what will be expected of me?
Can I get my order faster?
Do you provide live technical support for ready to assemble products?
Do you provide design services or guidance?
Can you order cabinet doors based on cabinet openings?
How can I get a sample of my door or color?
Why am I charged for samples?
Why do I need to pay 100% in advance?
Do you offer credit terms?
What forms of payment do you accept?
Why can't I place an order for your Custom products online?
The custom products we sell are manufactured by Conestoga wood specialties, the leading supplier of high end cabinetry components to the wood working industry. Conestoga cabinets are complex and difficult to price due to the tremendous variety and options available. This can lead to a costly error if ordered incorrectly. By having orders faxed to us, we are able to carefully review orders for accuracy or conflicts that may cause delay or error. Furthermore, because Conestoga does not sell directly to home owners, builders, re-modelers or anyone who is not a cabinet manufacturer, they do not offer complete pricing guides and request that all orders be quoted first.
How long do I need to wait for a confirmation on Custom products?
Generally 24 hours, but perhaps longer if Conestoga has questions on the order that require an answer before it can be entered into the system. We will work with you to answer these questions in an expedient manner to ensure the final acknowledgement gets to you quickly.
Will you sell to me as a homeowner? If so, what will be expected of me?
Certainly we sell to homeowners! We love working people through their cabinet order and hearing how pleased they were that they saved thousands on their kitchen and ended up with something so much nicer than what they would find at those 'big box stores'. However, homeowners typically are not skilled as cabinetmakers and may need skills that enable them to make the most use out of our cabinetry products. Homeowner clients will be expected to have at least basic skills and will be required to review and sign off on all quote information prior to ordering. Since many of the products we sell are custom, they can't be returned!
Can I get my order faster?
Yes, in some cases. We have several expedite programs that will get you product in as little as 3-4 business days. These programs do have charges associated and maximum piece counts will apply. Just give us a call to discuss.
Do you provide live technical support for ready-to-assemble products?
As we are cabinet makers ourselves, we will be happy to assist any way we can. However, we do not provide guaranteed live support. If you cannot reach us, just leave a message and we will return your call.
Do you provide design services or guidance?
Yes, we will. We charge $250 for a kitchen design and then $50/hour for revisions. However, guidance is free. Should you have any questions on your kitchen design and how Conestoga products can help, just give us a call. We will also review your order for accuracy as compared to your design. While we can't guarantee that we will catch errors (and can't be held responsible for those we don't catch), we will review the design compared to your order and look for door/drawer conflicts, finished ends, finished interiors and similar often missed aspects of a kitchen order.
Can you order doors based on cabinet openings?
No, we can only order based on actual door sizes.
How can I get a sample of my door or color?
Sure, just fax us or email us a request! Remember, many of our products are custom and even the samples are made just for you, so you still need to specify all the product details. If you just want to see a color, sample color chips are available in some cases. See the 'Request a Sample' section in the Custom RTA Cabinets section.
Why am I charged for samples?
Because samples cost money to make! We will be happy to apply the cost of your samples to your order once placed (limits apply). Sample orders to get additional discounts, though.
Why do I need to pay 100% in advance?
Because your order is built specifically for you. Once we release the order on your behalf, we are responsible to pay for it. However, for repeat and volume customers, we will consider some kind of 'terms' arrangement.
Do you offer credit terms?
For repeat/volume customers, we will consider extending credit terms after several smooth transactions have taken place.
What forms of payment do you accept?
Mastercard or Visa, check or Paypal. We can arrange direct bank transfers and wire transfers in certain situations. Call us to arrange.
If you have a question or issue that is not addressed here or elsewhere on the our website, please email us or call toll free 1-888-211-6482. Plus, if you have a helpful tip concerning assembly or ordering, we welcome your suggestions.