CUSTOM DOORS AND DRAWER FRONTS POLICIES
LEAD TIME
- Only complete orders will be scheduled for production.
- Lead-times are based on normal business days, which excludes weekends, company holidays and non-workdays due to acts of nature. Lead-times do not include transportation time.
- Lead-time information contained in this manual is only a guideline. Lead-times are not guaranteed, and can vary according to incoming order volume, material availability, capacity restraints, labor requirements and other factors.
- During the order entry process, each order is scheduled and committed to a production schedule. This process is completed at the end of each day and, assuming no problems are encountered, an estimated ship date is assigned to the order.
- Orders containing products with different lead times are scheduled for a ship date of the longest lead time.
- Other options may add to your lead time.
ORDER TIMING
- Lead-time scheduling may be delayed if order placement problems are encountered. Orders with questions will not be scheduled for production until all questions have been answered by the customer.
- All orders processed paid for and placed by 9:00 a.m.(EST) on a workday will have the lead-time dating begin that day. Orders received after 9:00 a.m.(EST) will have the lead-time begin the following day.
- Lead-time scheduling for orders of exceptional quantity or complexity may be delayed.
EXPEDITE PROGRAM
- Expedite programs are designed to aid customers in emergency situations where product is needed to complete a job. The expedite programs are based on available capacity and established expedite ceilings.
- See the lead time chart for expedite lead time guidelines.
- There is a six piece limit on all code Red expedite orders and a 30 piece limit on all Code Blue expedite orders.
- All expedite orders go into production the day after the order is received, assuming that no order placement problems are encountered.
- All expedite upcharges are calculated on a "percentage of the order" basis.
- Every item on an expedited purchase order will be subject to the upcharge. To expedite only a few items, separate those items onto a different order.
- Expedite charges are based on the net amount of all products ordered before shipping, special handling and any taxes are applied.
Replacement Programs Lead-time
- Products erroneously produced by us will be replaced with no expedite upcharge.
- Products damaged or erroneously ordered by the customer will be replaced as an expedite with no upcharge if possible. Replacement orders must contain products that the customer previously ordered. There is a six piece limit.
PAYMENT
- Because all orders are 'built to order', 100% pre-payment is due before any order can be released for production.
- We accept Visa, Mastercard or Pay Pal as methods of payment. We will email you a Credit Card Authorization to complete. This can be faxed back to our Secure Fax system for same day processing.
- We also accept certified checks, although this will delay the order until the check clears.
ORDER CONFIRMATIONS
- You will receive a final order confirmation from The Cabinet Joint prior your order being released.
- You will need to carefully review the order acknowledgement and initial each page to indicate that you agree with the items being quoted and the final price. Please note, it is your responsibility to ensure all items on the order are correct!
- Once your order has been placed and released for production, we will contact you with a confirmed ship date. This is the date your order will leave the factory.
SHIPPING
- Most orders are shipped via common carrier, generally Fed Ex/Fed Ex Freight. We generally determine 'best way' shipping based on available freight rates to your zip code. In all cases, you will be charged freight in advance when you pay for your order.
- Calculating freight is quite simple. Any orders being shipped to locations East of the Mississippi River will be incur 8.75% freight. Any orders being shipped to locations west of the Mississippi will incur a 10.75% freight rate charge. In the case of small orders, the percentage for freight will be larger than stated above as the freight companies have minimums they will charge for freight deliveries. You will be notified of the increased freight % rate at the time you place your order.
- It is always helpful to have your order shipped to a location that has a loading dock. Often, your place of business will accommodate personal deliveries. Because the cabinets are delivered on pallets, a loading dock and pallet jack/forklift are often quite handy! If you do not have access to such facilities, we can have shipments delivered to your home. See the important information below pertaining to residential deliveries:
- Residential deliveries are generally curbside only and the freight driver may only be willing to get the items to the back of the truck. Always arrange to have assistance available to unload your order. Most boxes weigh less than 75lb, but may be awkward to handle for one person. A typical kitchen can be unloaded in 15 minutes or less with two people.
- Often, residential deliveries incur additional charges, including lift gate service. These fees will be in addition to your quoted freight rates and may be billed directly to you. These fees generally run between $50 and $80 per delivery.
- We supply your contact information to the freight company and instruct them to contact you to arrange for delivery. If the freight company attempts delivery based on such pre-arrangements, but is unsuccessful (nobody home, no-one available to assist in unloading, inaccessible location, etc), a re-delivery charge will be assessed to you. These fees are charged directly from the freight company to you and are not the responsibility of The Cabinet Joint.
- Another delivery option that may be available to you is customer pick up at the freight company's distribution center. Simply contact us to get your PRO number (a freight tracking number) and then contact your shipper to see if pick up is available. Be sure to have a suitable vehicle to handle the order. There is a lot of packaging material that can even make a small job fairly bulky.
- We are unable to process requests for third party arranged shipping or use third party freight account numbers.
DAMAGE/MISSING CLAIMS
Claims for damage or missing products must be reported to The Cabinet Joint within 10 business days of delivery.
When damage or missing claims are reported expeditiously, we are able to get your replacement promptly processed with no questions asked.
If there is a delay beyond 10 working days, the freight companies often refuse to accept responsibility and charges for the replacement items may result.
The Cabinet Joint will process all claims. You do not need to contact the freight company to file a claim.
RETURNS
Due to the custom 'build to order' nature of the product, there is no provision for returns.
ORDER CHANGES AND CANCELLATIONS
Orders are entered into production within hours of order placement. Therefore, order changes or cancellation requests are most often unable to be honored.
We will do our best to honor your change or cancellation, but be aware that it is not a guarantee and there may be a fee associated with any changes or cancellations we can make.
WARRANTY
All products are warranted for one year from date of purchase to the original purchaser.
This warranty is limited to defects in material or workmanship.
Damage or failure due to misuse, abuse, faulty installation, improper care and use, improper storage, acts of God or other circumstances out of our control are not covered under the warranty.
All warranty claims must be processed through The Cabinet Joint.
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